Yes, the cracks are showing in news apps

Short post today, in response to Matthew Ingram at GigaOm, who asks, in light of the recent news about the Huffington app going free and The Daily laying off a good chunk of staff: “Are these two isolated cases, or a sign that cracks are starting to show in the content model that publishers have bought into with the iPad?”

Answer: The latter. Slightly longer answer: Publishers only dreamed that the iPad would create a new revenue stream. In most cases, it hasn’t, so back the the drawing board. I’ve said before that I don’t think the business case is there in most cases. A wing and a prayer is not a strategy.

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Publishers tackle the outdated CMS and the damn DAM

This article in Folio about CMSes and DAMs reads like a primer for magazine-based web publishing. It’s a bit dumbed down for those of us in the industry, who’ve been having this exact conversation since, oh, 2006. But that’s precisely why this quote from Time Inc. CIO Mitch Klaif is so hilarious (and hilariously sad). “Time is currently evaluating CMS platforms that offer ‘create once, publish many’ capabilities, but Klaif notes that it is too early to know if these can meet Time’s multi-channel needs.”

It’s too early to know and the company is evaluating CMSes? Interesting spin. Here’s what’s actually going on: Time Inc. uses outdated technology that was created in 1997. I’ll say that again, in all caps: NINETEEN NINETY-SEVEN. They rely heavily on a CMS that was built in 2002. So in web years, that translates to, what, around 50 or 75 years behind the times? Consider that the company that makes the CMS Time Inc. uses doesn’t even exist anymore.

So it’s more than a little disingenuous to claim that “it’s too early to know.” They know, it’s just that what they know is either, “We don’t have a strategy except to keep maintaining this ridiculously outmoded tech that doesn’t even use languages recognized these days and for which the runway is quickly vanishing under our wheels” or “We’re scrambling to find a solution that won’t leave us in this exact same position five years hence, except no one on our tech team is remotely bold or forward thinking, so we have no clue.”

As for the rest of the article, I certainly agree that a CMS or DAM environment that makes assets “smarter” is desirable…and has yet to be built. Letting publishers “easily find and use relevant content — not only based on the article’s specifics, but also on the asset’s relevance to a particular platform” and allowing “access only to assets for which sufficient rights were secured” are both awesome ideas. But no one in publishing does this well.

I’ll grant that media tech — heck, all of tech — is constantly evolving, and often in unpredictable ways, and getting digital rights from writers and photographers is its own hell. But after all these years, no turnkey solution has yet been built. It simply does not exist, and it likely will not until actual technologists take an interest in what publishing is doing and the particular challenges the industry faces. But they probably won’t, because (have you heard?) the media industry is dying, and it’s unable to monetize itself, let alone create forward-thinking systems.

Apparently at Hearst, “Our plan is to have a system where, no matter where content is created, we’ll be able to store it in such a way that it can be easily used on any platform.” Really, is that your plan? Do you plan to do that? How about less “planning,” less “it’s too early” and more doing, building, iterating, testing, shipping code? The time is now; in fact, the time was years ago.

[Disclosure: I used to work at Time Inc.]

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Where are the digital editorial workflow tools?

Mediabistro captured some great thoughts on workflow from Fast Company social media editor Anjali Mullany:

“I’m a strong believer that workflow and technology changes the kind of journalism you put out. What I’ve seen is just how crucially important it is to have in place workflows that make sense and to use technology that understands that workflow.

For example, a CMS [content management system] that has a lot of constraints behind it will literally change the kind of journalism you can produce and the workflow. …If you don’t have a great project management system, whether you’re using Basecamp or Google Docs or whatever, if that project management system doesn’t understand how your reporters operate — if they feel they have to jump between email, IM, and text and whatever — that can actually disrupt the kind of work they’re able to produce.

Trying to figure out strategies for digital newsrooms, technologically and in terms of workflow, is the biggest challenge. I think it really comes down to these hardcore, very fundamental infrastructure type problems that haven’t been adequately solved yet.”

Unrelated (yet completely related) recent story about how The Bangor Daily News overhauled its workflow to incorporate Google Docs and WordPress.

A great workflow can elevate your work and a bad one can really hold you back, and I sincerely hope we will see more efforts to improve processes surrounding digital workflow in the near future. Just as curation is getting rightly hailed as an essential element of filtering out the noise and making sense of the Internet, so too should great processes be invented to corral the historically awful editorial workflow found in typical CMSes. It’s overdue. Way overdue. Not just Asana and Basecamp and the like, but tools and hacks that work specifically for journalists and that journalists can finally put to work.

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The content is the product

Thought-provoking piece from Andy Rutledge:

Online publishing is largely broken because media outlets are built to seek profit not from their product, but rather from the distractions and obstacles they conspire to place between the customer and the product. It’s a strategy that destroys quality, destroys confidence, and destroys the product consumption experience. It’s irrationality on parade: publications set up to destroy the very things they are supposed to deliver. It should come as no surprise that such a product tends to sell poorly.

Digital publishers don’t need a cleverer and more elaborate ad strategy. Digital publishers need a value and UX strategy for their product.

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A simple solution

Forbes’ Lewis DVorkin attempts to drop some wisdom with his nine “requirements for a sustainable model for journalism.” His opening words are powerful:

“FORBES and the entire media industry face daunting challenges. Digital publishing is perhaps the most disruptive force the media has ever encountered. Anyone can publish anywhere, anytime and attract an audience. Questions loom about the future of print in a tablet world. As downward pressure on CPMs indicate, new kinds of digital ad products are required. Journalists must learn entirely new skills or risk being run over by a competitive force of native digital content creators. News organizations need to develop new labor models (our contributor network is one) that can produce quality content efficiently. Most scary of all, news stalwarts must recognize that brands are publishers, too, and they want the media to provide new solutions for them to reach their customers.”

Yessir!

But then his nine simple tips come into play. We need to create quality content. I agree! Journalists need to engage with their readers. Yes, I think that’s smart. The things we write and products we create need to be usable and efficient and at scale and…wait, what? All of that, all at the same time? Hardly.

Who would disagree that a journalistic business (or any other, for that matter) should strive for a quality product from an authentic source who efficiently creates content via usable platforms and is also, simultaneously, profitable? What advertiser would not like to create “premium products that enhance, rather than disrupt, emerging consumer experiences” to win audiences and sell their stuff? No one, that’s who!

But the reality is that it’s really, really, really hard to actually do all those things. Really.

I don’t know if it is, as one commenter says, “the ‘do more with less’ pixie dust mantra that executives who don’t have a specific answer like to use,” because I want to be more positive than that. But DVorkin’s statement that “Scalable content-creation networks and open-source publishing tools that have been highly customized can drive the timely output of quality content” makes me go

Spock's eyebrow, http://27.media.tumblr.com/tumblr_lkl5gl1EYl1qil7l3o1_400.gif

As I mentioned in a previous post, the ground is always shifting, and none of us has the answers. We theorize, test and iterate. With any luck, people earn a living wage to experiment with how to create content that others find compelling, and to somehow monetize it. But expecting this business to be all these things — efficient, engaged, supremely usable, scalable, transparent, authentic and profitable — all at the same time, when the reality reshuffles itself every three to six months and all of us are merely guessing at the industry’s next steps, is a very high bar indeed.

DVorkin has at least cobbled together some theories. It’s a start. He is, like we all are, trying, throwing stuff at walls and seeing if it sticks, building the plane in midair. Maybe he thinks quality and quantity can live harmoniously together — my experience has not borne that out. Perhaps he really does believe that efficient can also be engaged — I’ve not seen that happen without either burnout or, at minimum, tears.

But at least he’s out there doing it: Theorizing, testing, iterating.

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Algorithms as a tool to better journalism

Wired‘s recent story about Narrative Science seems to have put some journalists into a bit of a tizz. The article is a must-read for journalists and coders — really interesting tidbits about what’s going on in this field now, and what might come to pass in the future.

I’m actually very excited about the possibilities of Narrative Science, an artificial intelligence product that transforms data (currently primarily from the sports and finance world) into stories. This is the exact kind of thing we’re after when we encourage J-Schools to put software engineering into journalism curricula so we can teach young journalists valuable new skills so they, in turn, can not end up helpless on the sidelines, as many of us current journos have been during the technology advances of the last decade.

The method does not determine the value

Narrative Science is not a threat, it’s a tool, and it fills a need. Instead of some capable writer poring over boring financial statements and trying to add sizzle in reporting on them, a machine reads the data and spits out two grafs. Two serviceable but really snoozy grafs, which probably would have happened if written by a human, too.

Here’s what’s intriguing, though: Narrative Science is working on ways to be not-snoozy, and in so doing they’re calling journalists on our BS, in a way. What I mean is this: Journalists have formulas. We do, and they’re taught in schools and learned on the job. “Reverse pyramid.” “Nut graf.” “Lede.” “Attribution.” These are plug-and-play tactics most of the time. Sure, these elements vary from story to story, and that is the fun part of what we do. We add details and context. We observe and report. But at core, we tell different stories using some slightly different combinations of these tactics and tools.

Arguably, feature stories have slightly more variety, but I’d also point out that (sadly) many features are also just puzzle pieces, if not downright parodies of themselves. For example, every feature on every female celebrity ever starts this way:

“[Lady celeb] walks into [L.A.’s or New York’s] [restaurant or cafe in trendy neighborhood]
looking gorgeous in [brand] jeans and no makeup.”

Whether the editors or writers are making the words hacky, hacky they are — and boring, just like the pieces Narrative Science is creating with its algorithmic journalism. Fascinatingly, according to Wired, the company actually has “meta-writers” whose job it is to help the computers add context:

“[Meta-writers are] trained journalists who have built a set of templates. They work with the engineers to coach the computers to identify various ‘angles’ from the data. Who won the game? Was it a come-from-behind victory or a blowout? Did one player have a fantastic day at the plate? The algorithm considers context and information from other databases as well: Did a losing streak end?”

But to answer the question posed in the headline of the piece, “Can an Algorithm Write a Better News Story Than a Human Reporter?” for now the answer is no. And journalists vs. algorithms is a faulty comparison.

Writers and editors add value using tools

Narrative Science, thanks to algorithms created by human engineers and journalists, is now at the level of being able to programmatically spit out phrases like “whacking home runs.” But it can’t gauge a crowd’s restlessness or excitement. It can’t interview a superfan after the game, sense that he’s fed up with the team and write a mood piece. It can’t connect on a human level to a victim of a crime, or spend days following a subject then put together disparate threads of the subject’s life into a coherent portrait.

Which is why it’s not a real threat just yet. The way I see it:

Narrative Science : journalists : : spell-check : copy editors

It’s a tool that does a programmatic task, but not a contextual one, as well as a human. Does spell-check tell you you have the wrong “hear/here”? No. Does it correct you when you’ve spelled “embarrassing” incorrectly because it is drawing from an enormous database of correctly spelled words? Sure, easy enough. Can it check a fact’s accuracy against a thousand links on the Internet? Probably. But can it call a source and make sure she wasn’t misquoted, then correct the quote before publication? Not likely.

Context is everything, and it’s ours to use. But we journalists have to use it. Yes, we have formulas. We write ledes, and we edit the story so the most important information is up front. But we have to step up our game. We have to go to the match, or the crime scene, or the meeting, or the fashion show, or the foreign city, or the war, and add context for readers. We shouldn’t hack our way through the really interesting stuff — we shouldn’t be allowed to. Let’s let bottom-scrapers scrape the bottom for us. Let’s not waste human effort on shitty content farms that pay $2 (!) an article. Let’s leave that for robots and invest elsewhere: in hiring more and better writers and editors to make connections, describe the atmosphere, make sense of things, tease out themes and (cue dramatic music) better humanity. Let’s invest in creating data and algorithms that we can program to help us help ourselves.

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Nisenholtz on content and tech

Four important bits from this interview with former NYT digital guy Martin Nisenholtz.

“Human-mediated content is important to me because it both introduces a hierarchy of importance as well as a kind of serendipity.”

“If you’re in the business of creating news and information, you get these kind of blinders, where you think everybody is into it. But the fact is, when you go out and you talk to people who are not in the business, they’re leading their lives and doing what they do, and for them everything is just totally optional. … [99 percent of people] care about how what you do affects their lives. Unless you touch them, in a very meaningful way, you will fail. If you focus on the technology, or focus on what will be cool about it to a very small group of people, it’s just not going to work.”

“I really think it’s important for traditional news sources to embrace the technology side of our business — and really understand what the application side can do for content. Not just publishing content from one source and porting it into a bunch of templates.”

Here he’s referring to Twitter, but this is arguably the principle behind the rise of Facebook, too, and the stagnancy of Google Plus:

“If there are no other people on the network, it’s going to be pretty useless. But the more people that join the network, the richer it gets.”

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Blogging and journalism

Smart thoughts from GigaOM as the HuffPost wins a Pulitzer and the NYT launches another stand-alone blog:

“The question ‘are blogs journalism?’ — or similar questions such as ‘Is Twitter journalism?’ — make no sense any more, if they ever did. Are telephones journalism? Are pencils and pens journalism? No. They are just tools. A blog is also just a tool, one which can be used for journalism and for many other things as well.”

I mostly agree, but that being said, I think there is a big difference between original reporting and aggregation, between thinking and curating. The tools of blogging have made the latter items much easier to do.

One challenge for so-called old media in adapting to the new world order is that the audience still has an expectation from them of quality original reporting, and it’s difficult if not impossible to fund news analysis, foreign bureaus, unions, reporters on assignment, long-form journalism, spotless editing (etc.) and still make payroll, while your upstart competitors do not bear the burden but often do reap the rewards of these expenditures.

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Must-read article of the moment

Fascinating, well-reported and just epic (and lengthy) piece in CJR. Covers everything from clusters and strong networks (and Arianna Huffington’s charm in the creation at scale of both) to the ill-conceived AOL Way. Manages to discuss what it means to have conversations with readers, the difference between content and journalism, and the magic of good timing and serendipitous, seemingly unrelated events. While acknowledging that some things just happen, also recommends SEO’ing the hell out of content to grease the skids. References Lord of the Flies and “Why wasn’t I consulted?” Frankly, suggests a new paradigm for business: embracing failure and iterating. Epic!

[jamiesocial]

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Personalization by way of automation

Interesting peek at what happens when personalization by way of automation and algorithms takes a dark turn.

“Unlike tabloid television, algorithmic personalization does not announce that it’s pandering to base interests. When sensationalized reports about violence against children are on TV, I can change the channel — an act that is harder to do on the Internet when seemingly ‘neutral’ spaces, like Yahoo’s homepage, leave no tell-tale trace of manipulation.  You can’t change the channel when you don’t know you’re watching the program.”

Another argument in favor of the human curator (read: editor) as we stumble through sorting out what can be programmed, what should never be, and where the middle ground is.

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