Where are the digital editorial workflow tools?

Mediabistro captured some great thoughts on workflow from Fast Company social media editor Anjali Mullany:

“I’m a strong believer that workflow and technology changes the kind of journalism you put out. What I’ve seen is just how crucially important it is to have in place workflows that make sense and to use technology that understands that workflow.

For example, a CMS [content management system] that has a lot of constraints behind it will literally change the kind of journalism you can produce and the workflow. …If you don’t have a great project management system, whether you’re using Basecamp or Google Docs or whatever, if that project management system doesn’t understand how your reporters operate — if they feel they have to jump between email, IM, and text and whatever — that can actually disrupt the kind of work they’re able to produce.

Trying to figure out strategies for digital newsrooms, technologically and in terms of workflow, is the biggest challenge. I think it really comes down to these hardcore, very fundamental infrastructure type problems that haven’t been adequately solved yet.”

Unrelated (yet completely related) recent story about how The Bangor Daily News overhauled its workflow to incorporate Google Docs and WordPress.

A great workflow can elevate your work and a bad one can really hold you back, and I sincerely hope we will see more efforts to improve processes surrounding digital workflow in the near future. Just as curation is getting rightly hailed as an essential element of filtering out the noise and making sense of the Internet, so too should great processes be invented to corral the historically awful editorial workflow found in typical CMSes. It’s overdue. Way overdue. Not just Asana and Basecamp and the like, but tools and hacks that work specifically for journalists and that journalists can finally put to work.

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A simple solution

Forbes’ Lewis DVorkin attempts to drop some wisdom with his nine “requirements for a sustainable model for journalism.” His opening words are powerful:

“FORBES and the entire media industry face daunting challenges. Digital publishing is perhaps the most disruptive force the media has ever encountered. Anyone can publish anywhere, anytime and attract an audience. Questions loom about the future of print in a tablet world. As downward pressure on CPMs indicate, new kinds of digital ad products are required. Journalists must learn entirely new skills or risk being run over by a competitive force of native digital content creators. News organizations need to develop new labor models (our contributor network is one) that can produce quality content efficiently. Most scary of all, news stalwarts must recognize that brands are publishers, too, and they want the media to provide new solutions for them to reach their customers.”

Yessir!

But then his nine simple tips come into play. We need to create quality content. I agree! Journalists need to engage with their readers. Yes, I think that’s smart. The things we write and products we create need to be usable and efficient and at scale and…wait, what? All of that, all at the same time? Hardly.

Who would disagree that a journalistic business (or any other, for that matter) should strive for a quality product from an authentic source who efficiently creates content via usable platforms and is also, simultaneously, profitable? What advertiser would not like to create “premium products that enhance, rather than disrupt, emerging consumer experiences” to win audiences and sell their stuff? No one, that’s who!

But the reality is that it’s really, really, really hard to actually do all those things. Really.

I don’t know if it is, as one commenter says, “the ‘do more with less’ pixie dust mantra that executives who don’t have a specific answer like to use,” because I want to be more positive than that. But DVorkin’s statement that “Scalable content-creation networks and open-source publishing tools that have been highly customized can drive the timely output of quality content” makes me go

Spock's eyebrow, http://27.media.tumblr.com/tumblr_lkl5gl1EYl1qil7l3o1_400.gif

As I mentioned in a previous post, the ground is always shifting, and none of us has the answers. We theorize, test and iterate. With any luck, people earn a living wage to experiment with how to create content that others find compelling, and to somehow monetize it. But expecting this business to be all these things — efficient, engaged, supremely usable, scalable, transparent, authentic and profitable — all at the same time, when the reality reshuffles itself every three to six months and all of us are merely guessing at the industry’s next steps, is a very high bar indeed.

DVorkin has at least cobbled together some theories. It’s a start. He is, like we all are, trying, throwing stuff at walls and seeing if it sticks, building the plane in midair. Maybe he thinks quality and quantity can live harmoniously together — my experience has not borne that out. Perhaps he really does believe that efficient can also be engaged — I’ve not seen that happen without either burnout or, at minimum, tears.

But at least he’s out there doing it: Theorizing, testing, iterating.

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Digital journalism quote roundup

From Madrid, the Paley Center’s international council of media executives edition…

Google’s head of news products and Google+ programming, Richard Gingras, on using data for good:

“This is a renaissance of media and journalism…computational journalism can amount to the reinvention of the reporter’s notebook.”

Facebook’s journalism manager, Vadim Lavrusik, on the value of context in content:

“People want analysis from journalists. [FB] posts with journalists’ analysis receive 20 percent more referral clicks.”

“Media companies have approached it from ‘we need to chase more eyeballs, we need to create more content.’ So journalists who created a few articles in one week are now doing that in one day. But content isn’t scarce — it’s the contextualisation and making sense of that content that’s becoming scarce.”

FT.com Managing Director Rob Grimshaw on social media distribution:

“We have to engage with social media [but] not all distribution is good distribution.”

WSJ Europe deputy editor Neil McIntosh on editorial curation:

“Our readers need us to sift. Readers are often crying out for less, not more. They’re still looking for the nut graf and the sort of stories I was taught to bash out 20 years ago.”

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Algorithms as a tool to better journalism

Wired‘s recent story about Narrative Science seems to have put some journalists into a bit of a tizz. The article is a must-read for journalists and coders — really interesting tidbits about what’s going on in this field now, and what might come to pass in the future.

I’m actually very excited about the possibilities of Narrative Science, an artificial intelligence product that transforms data (currently primarily from the sports and finance world) into stories. This is the exact kind of thing we’re after when we encourage J-Schools to put software engineering into journalism curricula so we can teach young journalists valuable new skills so they, in turn, can not end up helpless on the sidelines, as many of us current journos have been during the technology advances of the last decade.

The method does not determine the value

Narrative Science is not a threat, it’s a tool, and it fills a need. Instead of some capable writer poring over boring financial statements and trying to add sizzle in reporting on them, a machine reads the data and spits out two grafs. Two serviceable but really snoozy grafs, which probably would have happened if written by a human, too.

Here’s what’s intriguing, though: Narrative Science is working on ways to be not-snoozy, and in so doing they’re calling journalists on our BS, in a way. What I mean is this: Journalists have formulas. We do, and they’re taught in schools and learned on the job. “Reverse pyramid.” “Nut graf.” “Lede.” “Attribution.” These are plug-and-play tactics most of the time. Sure, these elements vary from story to story, and that is the fun part of what we do. We add details and context. We observe and report. But at core, we tell different stories using some slightly different combinations of these tactics and tools.

Arguably, feature stories have slightly more variety, but I’d also point out that (sadly) many features are also just puzzle pieces, if not downright parodies of themselves. For example, every feature on every female celebrity ever starts this way:

“[Lady celeb] walks into [L.A.’s or New York’s] [restaurant or cafe in trendy neighborhood]
looking gorgeous in [brand] jeans and no makeup.”

Whether the editors or writers are making the words hacky, hacky they are — and boring, just like the pieces Narrative Science is creating with its algorithmic journalism. Fascinatingly, according to Wired, the company actually has “meta-writers” whose job it is to help the computers add context:

“[Meta-writers are] trained journalists who have built a set of templates. They work with the engineers to coach the computers to identify various ‘angles’ from the data. Who won the game? Was it a come-from-behind victory or a blowout? Did one player have a fantastic day at the plate? The algorithm considers context and information from other databases as well: Did a losing streak end?”

But to answer the question posed in the headline of the piece, “Can an Algorithm Write a Better News Story Than a Human Reporter?” for now the answer is no. And journalists vs. algorithms is a faulty comparison.

Writers and editors add value using tools

Narrative Science, thanks to algorithms created by human engineers and journalists, is now at the level of being able to programmatically spit out phrases like “whacking home runs.” But it can’t gauge a crowd’s restlessness or excitement. It can’t interview a superfan after the game, sense that he’s fed up with the team and write a mood piece. It can’t connect on a human level to a victim of a crime, or spend days following a subject then put together disparate threads of the subject’s life into a coherent portrait.

Which is why it’s not a real threat just yet. The way I see it:

Narrative Science : journalists : : spell-check : copy editors

It’s a tool that does a programmatic task, but not a contextual one, as well as a human. Does spell-check tell you you have the wrong “hear/here”? No. Does it correct you when you’ve spelled “embarrassing” incorrectly because it is drawing from an enormous database of correctly spelled words? Sure, easy enough. Can it check a fact’s accuracy against a thousand links on the Internet? Probably. But can it call a source and make sure she wasn’t misquoted, then correct the quote before publication? Not likely.

Context is everything, and it’s ours to use. But we journalists have to use it. Yes, we have formulas. We write ledes, and we edit the story so the most important information is up front. But we have to step up our game. We have to go to the match, or the crime scene, or the meeting, or the fashion show, or the foreign city, or the war, and add context for readers. We shouldn’t hack our way through the really interesting stuff — we shouldn’t be allowed to. Let’s let bottom-scrapers scrape the bottom for us. Let’s not waste human effort on shitty content farms that pay $2 (!) an article. Let’s leave that for robots and invest elsewhere: in hiring more and better writers and editors to make connections, describe the atmosphere, make sense of things, tease out themes and (cue dramatic music) better humanity. Let’s invest in creating data and algorithms that we can program to help us help ourselves.

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