Electric bikes are illegal in New York City

Public service announcement. In case you were wondering, electric bikes (sometimes called e-bikes) are illegal in New York City. Oh, you can own one, but you can’t actually ride it on “any street, highway, parking lot, sidewalk or other area that allows public motor vehicle traffic.”

More? OK: “A motor-assisted bicycle does not qualify for a registration as a motorcycle, moped or ATV and does not have the same equipment” and “you are subject to arrest if you operate one of these motorized vehicles and do not have a registration,” which we just found out you can’t get.

So to summarize, as of the timestamp on this post, electric bikes are banned in NYC. The kind you can buy complete with motor, the kind you can trick out with a motor, every kind. For delivery guys and recreational riders alike. I learned this lesson the hard way, so take my advice: If you ride it, you’re breaking the law — don’t let anyone tell you otherwise.

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WEHT Flickr?

There’s much to consider in this Gizmodo piece by Mat Honan on Flickr’s takeover by Yahoo. It’s a mix of deeply researched tech reporting, informed opinion, “WEHT Flickr?” and Flickr: Behind the Music. Mostly, it’s a detailed analysis of what happens when previously innovative companies are “forced to focus on integration, not innovation,” and it’s resonant because it’s true.

Truer words have never been written:

“Flickr’s mobile and social failures are ultimately both symptoms of the same problem: a big company trying to reinvent itself by gobbling up smaller ones, and then wasting what it has. The story of Flickr is not that dissimilar to the story of Google’s buyout of Dodgeball, or Aol’s purchase of Brizzly. Beloved Internet services with dedicated communities, dashed upon the rocks of unwieldy companies overrun with vice presidents.”

“…When Flickr hit the ground at Yahoo it was crushed with engineering and service requirements it had to meet as per demands of the acquisition integration team. Those were a drain on resources, human and financial.”

I know the history of the Internet is being written as we live and breathe, but so far anyway, has there ever in the history of the Internet been a good product takeover? Maybe YouTube by Google? I can’t think of another off the top of my head, probably for the reasons detailed in the article. Let this be a lesson and a warning to start-ups and big companies alike: Selling/acquiring a start-up might scale it, but it will almost certainly kill it, too.

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A content marketing Segway

Turns out, Jason Bateman and Will Arnett run a content-marketing firm called DumbDumb. Per the NYT, they’ve just signed on to create branded content for TBS.

“The videos will be in the vein of what is known as branded content or branded entertainment…Such sponsored stories are becoming increasingly popular as marketers wrestle with the growing ability of consumers to avoid ads.”

The Times interviews Laura Caraccioli-Davis, EVP at Electus:

“DumbDumb specializes in ‘content marketing’…part of the trend of ‘brand as publisher, brands trying to produce strong, relevant content’ for consumers…’content that’s bespoke to a brand, and highly shareable.'”

Electus is a content-marketing agency itself…and DumbDumb is one of its partners. It’s all very insular, but the point is that content marketing is wave of the future for brands — the way that they will reach consumers where they are — and Michael and Gob Bluth are content marketers!

Interesting…

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The content is the product

Thought-provoking piece from Andy Rutledge:

Online publishing is largely broken because media outlets are built to seek profit not from their product, but rather from the distractions and obstacles they conspire to place between the customer and the product. It’s a strategy that destroys quality, destroys confidence, and destroys the product consumption experience. It’s irrationality on parade: publications set up to destroy the very things they are supposed to deliver. It should come as no surprise that such a product tends to sell poorly.

Digital publishers don’t need a cleverer and more elaborate ad strategy. Digital publishers need a value and UX strategy for their product.

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A simple solution

Forbes’ Lewis DVorkin attempts to drop some wisdom with his nine “requirements for a sustainable model for journalism.” His opening words are powerful:

“FORBES and the entire media industry face daunting challenges. Digital publishing is perhaps the most disruptive force the media has ever encountered. Anyone can publish anywhere, anytime and attract an audience. Questions loom about the future of print in a tablet world. As downward pressure on CPMs indicate, new kinds of digital ad products are required. Journalists must learn entirely new skills or risk being run over by a competitive force of native digital content creators. News organizations need to develop new labor models (our contributor network is one) that can produce quality content efficiently. Most scary of all, news stalwarts must recognize that brands are publishers, too, and they want the media to provide new solutions for them to reach their customers.”

Yessir!

But then his nine simple tips come into play. We need to create quality content. I agree! Journalists need to engage with their readers. Yes, I think that’s smart. The things we write and products we create need to be usable and efficient and at scale and…wait, what? All of that, all at the same time? Hardly.

Who would disagree that a journalistic business (or any other, for that matter) should strive for a quality product from an authentic source who efficiently creates content via usable platforms and is also, simultaneously, profitable? What advertiser would not like to create “premium products that enhance, rather than disrupt, emerging consumer experiences” to win audiences and sell their stuff? No one, that’s who!

But the reality is that it’s really, really, really hard to actually do all those things. Really.

I don’t know if it is, as one commenter says, “the ‘do more with less’ pixie dust mantra that executives who don’t have a specific answer like to use,” because I want to be more positive than that. But DVorkin’s statement that “Scalable content-creation networks and open-source publishing tools that have been highly customized can drive the timely output of quality content” makes me go

Spock's eyebrow, http://27.media.tumblr.com/tumblr_lkl5gl1EYl1qil7l3o1_400.gif

As I mentioned in a previous post, the ground is always shifting, and none of us has the answers. We theorize, test and iterate. With any luck, people earn a living wage to experiment with how to create content that others find compelling, and to somehow monetize it. But expecting this business to be all these things — efficient, engaged, supremely usable, scalable, transparent, authentic and profitable — all at the same time, when the reality reshuffles itself every three to six months and all of us are merely guessing at the industry’s next steps, is a very high bar indeed.

DVorkin has at least cobbled together some theories. It’s a start. He is, like we all are, trying, throwing stuff at walls and seeing if it sticks, building the plane in midair. Maybe he thinks quality and quantity can live harmoniously together — my experience has not borne that out. Perhaps he really does believe that efficient can also be engaged — I’ve not seen that happen without either burnout or, at minimum, tears.

But at least he’s out there doing it: Theorizing, testing, iterating.

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Keeping up with users

Two very interesting pieces, and made more interesting when juxtaposed. One is a fascinating look back at Technology Review’s app-creation process and attendant drama. The other is about how those annoying Social Reader apps, after a moment in the sun, are being shunned by users.

The thesis of both seems to be that brands are stumbling in the dark to understand user/reader behavior. And just when they think they’ve found the light, after spending hundreds of thousands — if not millions — of dollars, users look, shrug and move on.

From Jason Pontin, the EIC and publisher of Technology Review:

Absurdly, many publishers ended up producing six different versions of their editorial product: a print publication, a conventional digital replica for Web browsers and proprietary software, a digital replica for landscape viewing on tablets, something that was not quite a digital replica for portrait viewing on tablets, a kind of hack for smart phones, and ordinary HTML pages for their websites. Software development of apps was much harder than publishers had anticipated, because they had hired Web developers who knew technologies like HTML, CSS, and JavaScript. Publishers were astonished to learn that iPad apps were real, if small, applications, mostly written in a language called Objective C, which no one in their WebDev departments knew. Publishers reacted by outsourcing app development, which was expensive, time-consuming, and unbudgeted.

The ground of the Internet is constantly shifting, and brand and businesses have to keep up. It’s very expensive, frustrating and often fruitless to try, but keep up one must.

No one really knows the answers. No one really knows why some apps are successful and others aren’t. Or why communities spring up or fall away. Why sites run hot then cold. Engagement, sure. Great user experience, yes. Brand loyalty. Easy tools. Peer motivation. Curiosity. The urge to be heard. Bragging rights. Belonging. Good deals. FOMO, especially with social.

Like magazines before them, sites and apps, and programming languages, and CMSes, and devices (and on and on) heat up, run hot…but then — poof! Gone. Or at least diminished.

Truly, no one knows. Many people have theories, but that’s all they are, because this technology stuff is brand-new. But it’s important to note that it’s not a waste of time to theorize, build upon that theory (aka experiment), test it and learn from it. As a matter of fact, that’s all we can do: Learn, adapt and with any luck succeed.

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The difficult world of app development

Interesting infographic at Mashable. Even though there are >1 million apps out there, it’s hard for app developers to get theirs noticed. (Furthermore, as a user, it’s hard to know where to start.) There’s a lot of talk about apps being the wave of the future, and every company wants to hire an app dev, but it sure seems like that’s not tracking with reality when you consider these facts:

  • A full 80 percent of apps do not generate enough revenue to support a standalone business (and 68 percent earned <$5K)
  • The designation “top earner” means your app makes $50K or more, and only 12 percent of app devs reach this point
  • Top earners spend an average $30K on marketing

app-dev-infographic

For larger brands, app presence is seemingly the new web presence — you have to have one simply to prove to the world that you exist. But I don’t think the business case is there in most cases. Often ideation is slapdash, validation is nonexistent and the UX is subpar. And this is all before the absent marketing that the above infographic details. And even when you have the best visibility, and you somehow price it right, and you have a great product that solves users’ problems, the app still dies of irrelevance when it’s not tested, updated and re-promoted — via so-called influencers or a dedicated product website? — so users can actually find it.

Tough going in the world of app development.

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Digital journalism quote roundup

From Madrid, the Paley Center’s international council of media executives edition…

Google’s head of news products and Google+ programming, Richard Gingras, on using data for good:

“This is a renaissance of media and journalism…computational journalism can amount to the reinvention of the reporter’s notebook.”

Facebook’s journalism manager, Vadim Lavrusik, on the value of context in content:

“People want analysis from journalists. [FB] posts with journalists’ analysis receive 20 percent more referral clicks.”

“Media companies have approached it from ‘we need to chase more eyeballs, we need to create more content.’ So journalists who created a few articles in one week are now doing that in one day. But content isn’t scarce — it’s the contextualisation and making sense of that content that’s becoming scarce.”

FT.com Managing Director Rob Grimshaw on social media distribution:

“We have to engage with social media [but] not all distribution is good distribution.”

WSJ Europe deputy editor Neil McIntosh on editorial curation:

“Our readers need us to sift. Readers are often crying out for less, not more. They’re still looking for the nut graf and the sort of stories I was taught to bash out 20 years ago.”

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Algorithms as a tool to better journalism

Wired‘s recent story about Narrative Science seems to have put some journalists into a bit of a tizz. The article is a must-read for journalists and coders — really interesting tidbits about what’s going on in this field now, and what might come to pass in the future.

I’m actually very excited about the possibilities of Narrative Science, an artificial intelligence product that transforms data (currently primarily from the sports and finance world) into stories. This is the exact kind of thing we’re after when we encourage J-Schools to put software engineering into journalism curricula so we can teach young journalists valuable new skills so they, in turn, can not end up helpless on the sidelines, as many of us current journos have been during the technology advances of the last decade.

The method does not determine the value

Narrative Science is not a threat, it’s a tool, and it fills a need. Instead of some capable writer poring over boring financial statements and trying to add sizzle in reporting on them, a machine reads the data and spits out two grafs. Two serviceable but really snoozy grafs, which probably would have happened if written by a human, too.

Here’s what’s intriguing, though: Narrative Science is working on ways to be not-snoozy, and in so doing they’re calling journalists on our BS, in a way. What I mean is this: Journalists have formulas. We do, and they’re taught in schools and learned on the job. “Reverse pyramid.” “Nut graf.” “Lede.” “Attribution.” These are plug-and-play tactics most of the time. Sure, these elements vary from story to story, and that is the fun part of what we do. We add details and context. We observe and report. But at core, we tell different stories using some slightly different combinations of these tactics and tools.

Arguably, feature stories have slightly more variety, but I’d also point out that (sadly) many features are also just puzzle pieces, if not downright parodies of themselves. For example, every feature on every female celebrity ever starts this way:

“[Lady celeb] walks into [L.A.’s or New York’s] [restaurant or cafe in trendy neighborhood]
looking gorgeous in [brand] jeans and no makeup.”

Whether the editors or writers are making the words hacky, hacky they are — and boring, just like the pieces Narrative Science is creating with its algorithmic journalism. Fascinatingly, according to Wired, the company actually has “meta-writers” whose job it is to help the computers add context:

“[Meta-writers are] trained journalists who have built a set of templates. They work with the engineers to coach the computers to identify various ‘angles’ from the data. Who won the game? Was it a come-from-behind victory or a blowout? Did one player have a fantastic day at the plate? The algorithm considers context and information from other databases as well: Did a losing streak end?”

But to answer the question posed in the headline of the piece, “Can an Algorithm Write a Better News Story Than a Human Reporter?” for now the answer is no. And journalists vs. algorithms is a faulty comparison.

Writers and editors add value using tools

Narrative Science, thanks to algorithms created by human engineers and journalists, is now at the level of being able to programmatically spit out phrases like “whacking home runs.” But it can’t gauge a crowd’s restlessness or excitement. It can’t interview a superfan after the game, sense that he’s fed up with the team and write a mood piece. It can’t connect on a human level to a victim of a crime, or spend days following a subject then put together disparate threads of the subject’s life into a coherent portrait.

Which is why it’s not a real threat just yet. The way I see it:

Narrative Science : journalists : : spell-check : copy editors

It’s a tool that does a programmatic task, but not a contextual one, as well as a human. Does spell-check tell you you have the wrong “hear/here”? No. Does it correct you when you’ve spelled “embarrassing” incorrectly because it is drawing from an enormous database of correctly spelled words? Sure, easy enough. Can it check a fact’s accuracy against a thousand links on the Internet? Probably. But can it call a source and make sure she wasn’t misquoted, then correct the quote before publication? Not likely.

Context is everything, and it’s ours to use. But we journalists have to use it. Yes, we have formulas. We write ledes, and we edit the story so the most important information is up front. But we have to step up our game. We have to go to the match, or the crime scene, or the meeting, or the fashion show, or the foreign city, or the war, and add context for readers. We shouldn’t hack our way through the really interesting stuff — we shouldn’t be allowed to. Let’s let bottom-scrapers scrape the bottom for us. Let’s not waste human effort on shitty content farms that pay $2 (!) an article. Let’s leave that for robots and invest elsewhere: in hiring more and better writers and editors to make connections, describe the atmosphere, make sense of things, tease out themes and (cue dramatic music) better humanity. Let’s invest in creating data and algorithms that we can program to help us help ourselves.

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Readers value editing

Poynter covers Wayne State University prof Fred Vultee’s ACES presentation of his recent study on the value editors add. Key takeaway:

“Routine editing makes a statistically significant and moderately strong difference in how audiences perceive the professionalism, writing quality, organization, and value of news articles.”

Makes complete sense to me. The problem in my experience is one Vultee saw in his study as well: “We know [editors] add value, but since they don’t add content it’s been hard to make a specific case of how they add value.”

When it’s hard to explain how you add value, it’s hard to argue against getting laid off. But clearly editors do add value, as the study notes, especially among women readers — it’s just that the value is added in ways other than dollars and cents, which is difficult to justify to the types who look only at the bottom line. But the feelings of trust and professionalism are ones that brands should cultivate, not get rid of. Never has the saying “the invisible hand of the editor” been more ironic.

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